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NO.1 A customer has come to you wanting upgrade the video card in his laptop. What would you
recommend?
A. A PCI Express card
B. Upgrade is not possible
C. A PCMCIA card
D. An AGP Card
Answer: B

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Explanation:
Video cards in laptops are built into the motherboard and cannot be upgraded.
Answer D is incorrect. An AGP card is an older type of video card for PC's.

NO.2 Which of the following slots on a motherboard are best for a video card? Each correct answer
represents a complete solution. Choose two.
A. PCI
B. PCIe
C. EISA
D. AGP
Answer: D,B

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Explanation:
AGP and PCIe are the best slots for a video card. PCI Express (PCIe), also known as 3rd Generation
I/O (3GIO), is a type of computer bus. It is a new I/O bus technology that has more bandwidth than
PCI and AGP slots. It uses two low-voltage differential pairs, at 2.5Gb/s in each direction. It is
designed to replace PCI and AGP expansion slots. The bus is available in several different bus widths:
x1, x2, x4, x8, x12, x16, and x32. PCIe is able to transfer data in both directions at a time. PCIe
hardware will work on operating systems that support PCI. AGP is a high speed 32-bit bus designed
for high performance graphics and video support. It allows a video card to have direct access to a
computer's RAM, which enables fast video performance. AGP provides a bandwidth of up to 2,133
MB/second.
Answer C is incorrect. The Extended Industry Standard Architecture (EISA) is a 32-bit PC expansion
bus designed as a superset of a 16-bit ISA bus. The EISA bus is designed to increase the speed and
expand the data width of the legacy expansion bus while still supporting older ISA cards. EISA slots
are obsolete now.
Answer A is incorrect. PCIe and AGP slots are better than PCI slot for a video card.

NO.3 Which of the following is a file management tool?
A. Windows Explorer
B. Device Manager
C. MSCONFIG
D. Defrag
Answer: A

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Explanation:
Windows Explorer is a file management tool. Windows Explorer is a dual-pane window that can be
used for file management.
File management includes copying, moving, renaming, and searching files and folders.
Windows Explorer displays the resources on the system and the tools available in the operating
system in a hierarchical form, in its left window-pane.
It displays the contents of the folder that is selected in the left window-pane, in its right window-
pane.
Windows Explorer can also be used for starting programs or accessing system resources such as a
printer.
It can be accessed in Windows through the Start menu as follows:
Start>Programs>Accessories>Windows Explorer
Answer B and C are incorrect.
Device Manager and MSCONFIG are system management tools.

NO.4 Which of the following statements does the UK Parliament state in the Computer Misuse Act
1990? Each correct answer represents a complete solution. Choose two.
A. Unauthorized access to the computer material is punishable by 6 months imprisonment or a fine
"not exceeding level 5 on the standard scale".
B. Personal data shall be adequate, relevant, and not excessive in relation to the purpose or
purposes for which they are processed.
C. Appropriate technical and organizational measures shall be taken against unauthorized or
unlawful processing of personal data and against accidental loss or destruction of, or damage
D. Unauthorized modification of computer material is subject to the same sentences as section 2
offences.
Answer: A,D

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Explanation:
The Computer Misuse Act 1990 is an act of the UK Parliament which states the following statement:
Unauthorized access to the computer material is punishable by 6 months imprisonment or a fine
"not exceeding level 5 on the standard scale" (currently 5000). Unauthorized access with the intent
to commit or facilitate commission of further offences is punishable by 6 months/maximum fine on
summary conviction or 5 years/fine on indictment. Unauthorized modification of computer material
is subject to the same sentences as section 2 offences.
Answer B and C are incorrect. These two statements are stated in the Data Protection Act 1998.

NO.5 You are selecting memory to put in to a laptop. Which of the following types of RAM chips
would you most likely select?
A. 72 PIN
B. 240 PIN
C. 184 PIN
D. 144 PIN
Answer: D

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Explanation:
Both MicroDIMM and SO-DIMM come in a 144 pin configuration, and are used for laptops.

NO.6 Which of the following parts of the computer is built-in to the motherboard?
A. Joystick
B. Mouse
C. Sound card
D. CD-ROM drive
Answer: C

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Explanation:
Sound cards are built-in to the motherboard. Sound card enables the computer to output sound to
audio devices, as well as accept input from a microphone. Most modern computers have sound
cards built-in to the motherboard, though it is common for a user to install a separate sound card as
an upgrade.
Answer D is incorrect. CD- ROM is a device used for reading data from a CD. This device is not built-
in to the mother board.
Answer B is incorrect. Mouse is a pointing device that detects two dimensional motion relative to its
supporting surface. This device is not built-in to the mother board.
Answer A is incorrect. Joystick is a device mostly used in gaming. It consists of a handheld stick that
pivots around one end, to detect angles in two or three dimensions.

NO.7 Mark works as a Network Administrator for NetTech Inc.
The company has a Windows 2000 domain-based network. A user working on a Windows 2000
Professional client computer reports that he is unable to access some files on the hard disk.
However, he is able to successfully log on and access other files. What should Mark do to resolve
the issue?
A. Instruct the user to log off and log on again.
B. Enable the user account on the computer.
C. Check the file permissions on the hard disk drive.
D. Check the hard disk drive using the SCANDISK utility.
Answer: C

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Explanation:
In order to resolve the issue, Mark should check the file permissions for the user on the hard disk
drive. According to the question, the user is able to access other files on the hard disk. Hence, the
most likely cause of the issue is that the user does not have sufficient privileges on those files.
Answer A is incorrect. Logging off and then logging on will not help resolve the issue.
Answer D is incorrect. Checking the hard disk drive using the SCANDISK utility will not help, as the
issue is related to permissions.
Answer B is incorrect. According to the question, the user is able to successfully log on to the
computer. This indicates that his user account is already enabled. Hence, there is no need to enable
it.

NO.8 You are working with a team that will be bringing in new computers to a sales department at a
company.
The sales team would like to keep not only their old files, but system settings as well on the new
PC's. What should you do?
A. Do a system backup (complete) on each old machine, then restore it onto the new machines.
B. Copy the files and the Windows Registry to a removable media then copy it onto the new
machines.
C. Use the User State Migration tool to move the system settings and files to the new machines.
D. Use the Disk Management tool to move everything to the new computer.
Answer: C

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Explanation:
The User State Migration Tool is made specifically for this purpose. Large scale migrations require
not only files but system settings to be moved to new machines and Microsoft created this tool for
this purpose.