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Exam Code: A2010-656
Exam Name: Assess: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
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A2010-656 Actual Test Total Q&A: 120 Questions and Answers
Last Update: 2014-04-17

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Exam Code: A2040-916
Exam Name: Assessment: IBM Forms 4 - Form Design and Development
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A2040-916 Real Dumps Total Q&A: 90 Questions and Answers
Last Update: 2014-04-17

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Exam Code: C2010-591
Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
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C2010-591 Test Answers Total Q&A: 86 Questions and Answers
Last Update: 2014-04-17

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NO.1 A customer is using IBM SmartCloud Control Desk to automate incident, problem, and
change
management processes. The solution currently supports 15,000 end users but the customer
acquired and
integrated a company with an additional 5,000 end users. What does the customer need to
do to cover
the new end users?
A. Buy an additional 5,000 end user licenses
B. Build a separate instance of IBM SmartCloud Control Desk
C. Define the new users in the existing IBM SmartCloud Control Desk
D. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
Answer: C

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NO.2 Which function supports a customer who would like to have a predefined work plan for
repetitive
maintenance work?
A. Job List
B. Job Plans
C. Tasks List
D. Tasks Plan
Answer: B

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NO.3 All change managers at a company need to track if the percentage of changes
implemented with
approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk
functionality can
create and display the necessary Key Performance Indicator (KPI)?
A. The required KPI is already available which provides a graph of the percentage of
changes
implemented with approval by status.
B. A result set should be configured on the Start Center of the Change Manager role
containing a query on
the closed changes for a specific date range.
C. A standard report is already available which uses Start Date and End Date input
parameters to provide
a report with a bar chart of the percentage of changes implemented with and without
approval by status.
D. A custom KPI should be configured to display the percentage of changes implemented
with approval
by status, using Start Date and End Date input parameters, which then has to be configured
in a KPI
graph portlet on the dashboard of the Change Manager role.
Answer: C

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NO.4 Given that an implementation of IBM SmartCloud Control Desk is integrated to a
compatible LDAP
system, how would the system administrator modify the access privileges of a problem
manager?
A. Use the Security module in IBM SmartCloud Control Desk
B. Alter the security properties in the LDAP system using an LDIF update
C. Use the Problem Management module in the IBM SmartCloud Control Desk
D. Modify the profile information access which the problem manager can change on their own
Answer: A

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NO.5 A customer wants the service desk personnel to track leasing contracts for their IT
assets that are
currently maintained in an in-house developed application. How should the customer be
advised to
implement this requirement?
A. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management
for IT
(TAMIT).
B. Leverage the customized asset application by using Application Designer to add a lease
contract
section to maintain contracts for each asset.
C. Use Integration Framework to load for the first time the lease contracts information into the
Lease
Contracts application, and then maintain those contracts with TAMIT
D. The customer should continue maintaining their leasing contracts in their own application.
Using the
Integration Framework, the information of each contract can be populated in the Lease
Contracts
application.
Answer: C

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NO.6 Which two resources contain the most up-to-date platform compatibility matrix
information in order to
validate a solution design? (Choose two.)
A. IBM Tivoli Forums
B. Tivoli Field Guides
C. IBM Support Web page
D. IBM DeveloperWorks wikis
E. Tivoli User Group Web page
Answer: C,D

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NO.7 Why is the corporate vision and strategy important for a high level requirements
document.?
A. It provides an understanding of how current IT asset and service management processes
support
these requirements.
B. It provides an overview of the company's mission and market strategy which determines
the IT asset
and service management business requirements.
C. It provides company policies which determine the preferred vendors and influence the high
level
requirements for a IT asset and service management solution.
D. It provides a clear definition of the company goals, how they want to achieve these goals,
and what is
needed to achieve these goals which determines the IT asset and service management
business
requirements.
Answer: D

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NO.8 What is the goal of service asset and configuration management?
A. To build a service model according to ITIL best practices
B. To define and track the accounting process of the assets
C. To implement ITIL practices across the entire organization
D. To correlate IT services and different IT components needed to deliver them
Answer: D

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