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Exam Code: 000-M44
Exam Name: IBM SUT Advanced Level Technical Sales Mastery v1.0
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000-M44 Test Answers Total Q&A: 60 Questions and Answers
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Exam Code: A2010-578
Exam Name: Assess: Fundamentals of Applying Tivoli Service Availability/Performance Management Solutions V3
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A2010-578 Exam PDF Total Q&A: 120 Questions and Answers
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Exam Code: M2020-248
Exam Name: IBM Cognos Midmarket Foundational Sales Mastery Test v1
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M2020-248 Bootcamp Total Q&A: 45 Questions and Answers
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NO.1 A customer currently leverages IBM Tivoli Netcool/OMNIbus, various probes, and IBM
Tivoli
Netcool/Impact as part of their monitoring solution. They want to add dashboards and service
views to
their environment so that they can better monitor the health of their services and determine
the root cause
of any incidents in a proactive way.
The customer has no prior experience with IBM Tivoli Business Service Manager and has not
yet
leveraged the dashboard functionality within IBM Tivoli Netcool/OMNIbus Web GUI. They
want to
understand the product capabilities in their environment before they make a decision on their
solution
toolset.
Which presentation methodology would be best suited for the customer?
A. White boarding session
B. Proof of concept followed by a presentation
C. Live demonstration of a controlled test environment
D. Microsoft PowerPoint presentation with dashboard and service view screenshots
Answer: B

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NO.2 What is an example of a security and identity management software architecture?
A. Web Proxy
B. Virtual Private Network
C. Public Key Infrastructure D. Secure Hypertext Transfer Protocol
Answer: C

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NO.3 How are business processes identified?
A. Scope of the software
B. Information gathered from end users
C. Information gathered in stakeholder meeting
D. Interviews with the key personnel that help determine the workflow
Answer: D

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NO.4 Acme Corporation's (ACME) core business is to provide electronic payment services
to financial
institutions and companies worldwide. They serve clients worldwide with local offices in the
Americas,
EMEA, and Asia Pacific. There are data centers located in North America, South America,
China, and
Italy.
One of ACME'S core services is credit card transaction processing (CCTP). At the core of
CCTP are
multiple clusters of application servers running IBM WebSphere. Transactions are stored in a
database
environment running on the mainframe. There are additional distributed databases to the
application
running on Oracle and MS SQL. The clusters of application servers are distributed
throughout the data
centers. The customers' clients connect to the environment Web-based services such as
SOAP, and
message queues such as IBM WebSphere MQ. In addition the client hosts dedicated CCTP
environments for some of its customers.
ACME is experiencing several issues with CCTP. John W. Smith is the Chief Information
Officer (CIO)
and has contacted an outside company to possibly assist with addressing these issues. After
an initial
kick-off call with John W. Smith, he has identified the following individuals as part of his team
that the
outside company will be working with:
Molly Fox - Vice President of Operations
Dennis Boucher- Vice President of Development
Ira Dale - Vice President of Sales
Each of the four data centers has a local operations team which is responsible for
maintaining the local
servers, network devices, connections, and commercial off the shelf (COTS) applications that
CCTP runs
on. The primary North America data center has the worldwide operations center which is
responsible for
worldwide CCTP monitoring (including its own data center) and coordinating with the local
operations
teams. It also houses the worldwide helpdesk which provides Level 1 CCTP issue resolution
and
coordinates response of all CCTP issues (Level 1-3). CCTP application developers (Level 3)
are located
in North America and Ireland.
ACME currently uses Omegamon to monitor the mainframe. HP OpenView, IBM Tivoli
NetView and
Nagios to monitor parts of the network, and SMS and BMC Patrol to monitor the distributed
environment.
The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out
to CCTP. In
addition, most of the local operations centers use variety of custom scripts and open source
programs to
monitor the COTS and CCTP applications. Each of the local data centers has some sort of
the central
view of their monitoring, but not all of the monitoring is sending events to the central or
worldwide views.
The help desk uses HP Service Manager as its ticketing system.
ACME is experiencing several major issues with CCTP.
The first is that the helpdesks spending too much time in reaction mode (responding to
issues after the
fact).
The second is that credit card transaction processing slows down at random intervals. These
slowdowns
are usually noticed by the client's customers first (as they violate their Service Level
Agreements) and that
the intervals between issues range from hours to weeks.
The third is that there is no central view of the CCTP server and the environment that it runs
on.
ACME would also like to take into consideration implementing or migrating all or a portion of
their
infrastructure into the cloud.
What is a potential question to ask ACME personnel?
A. What are the configuration parameters of Microsoft SQL?
B. Does the solution need to integrate with any ACME systems?
C. What are the configuration parameters of IBM WebSphere Application Server?
D. What are the configuration parameters of IBM WebSphere Application Server MQ?
Answer: B

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NO.5 A large shipping company currently employs IBM Tivoli Monitoring, IBM Tivoli
Netcool/OMNIbus. and
the Syslog and MTTrapd probes within their monitoring environment. There is currently a
collection layer
Object Server and a single IBM Tivoli Monitoring instance.
The customer wants to deploy IBM Tivoli Netcool/Impact and IBM Tivoli Composite
Application Manager
for Internet Service Monitoring to add this functionality to the current monitoring environment:
-Event enrichment and correlation based on data within the CMDB
-Monitoring of DNS and HTTP services
-Auto-ticketing capability through WebServices -TCP port monitoring -Monitoring of LDAP
service
availability
Which two statements describe the additional value provided by the monitoring solution
described above?
(Choose two.)
A. Closed-loop change management
B. Improvement in mean time to recovery
C. Improved redundancy within the monitoring solution
D. Application transaction response time monitoring will improve
E. New metrics and key performance indicators will be available to identify service
performance
Answer: B,E

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NO.6 A customer is trying to find out the response time for each component of a composite
application.
There seems to be an issue with the IBM WebSphere server getting slow response times on
select
statements to IBM DB2. Which two IBM solutions will help diagnose the problem? (Choose
two.)
A. IBM Tivoli Monitoring for Database Agent
B. IBM Tivoli Monitoring for Web Response Time
C. IBM Tivoli Composite Application Manager for Transactions
D. IBM Tivoli Composite Application Manager for Web Resources
E. IBM Tivoli Composite Application Manager for Web Response Time
Answer: A,C

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NO.7 Which IBM product can replace the functionality of Microsoft SMS?
A. IBM Tivoli Composite Application Manager for Applications
B. IBM Tivoli Composite Application Manager for Transactions
C. IBM Tivoli Composite Application Manager for Microsoft Applications
D. IBM Tivoli Composite Application Manager for Application Diagnostics
Answer: C

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NO.8 A customer's business is comprised of multiple sites located across the United States.
Each location
specializes in supporting a different part of the infrastructure while sharing the responsibility
for supporting
all business services offered by the organization.
What is the best approach to identify the project goals from key decision makers?
A. Align the customer requirements with the strategic vision of the project sponsors.
B. Recommend a service oriented approach for identifying the project goals across the
organization.
C. Map the tool capabilities from each business location to the project goals identified by the
decision
makers.
D. Interview the decision makers from locations across the organization to ensure all
perspectives are
taken into consideration.
Answer: B

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