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NO.1 What type of record should you raise when a problem diagnosis is complete and a workaroundis available?A. A service objectB. An incidentC. A changeD. A known errorAnswer: DEXIN Study GuideITILFND VCE DumpsITILFND answers real questionsITILFND examNO.2 What is the BEST description of the purpose of the service operation stage of the servicelifecycle?A. To decide how IT will engage with suppliers during the service lifecycleB. To proactively prevent all outages to IT servicesC. To d[...]