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Exam Code: SDM_2002001040
Exam Name: SDM Certification - CARE
One year free update, No help, Full refund!
SDM_2002001040 VCE Dumps Total Q&A: 121 Questions and Answers
Last Update: 2014-06-28

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NO.1 What are the 3 Care SWS portfolio segments?
A. Active Network Assurance (ANWA), Preventive Services, Launch Support services.
B. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier
Support (MSS).
C. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE)
Services.
D. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software
Evolution & Expertise (SEE).
Answer: B

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NO.2 Who should be the responsible person in NSN to discuss with the Customer's Operations
Manager the needed services and their view on the current Care Contract?
A. Account Manager or Care Program Manager.
B. Account Manager.
C. Care Program Manager.
D. Service Engagement Manager.
Answer: A

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NO.3 A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?
A. Care Agreement.
B. Warranty Standard contract.
C. Warranty Extended contract.
D. 1st Warranty Standard and Warranty Extended for the next 2 years.
Answer: C

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NO.4 A company can improve its competitive advantage by following a number of functional level
strategies. These include Efficiency, Quality, Innovation and one more. What is it?
A. Motivation.
B. Customer Responsiveness.
C. Value.
D. Demarcation.
Answer: B

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NO.5 If a CSDA gets declined, how much notice should be given to a customer that services will
terminate?
A. 10 working days.
B. 30 working days.
C. 30 calendar days.
D. CT Head decides.
Answer: D

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NO.6 In NELLE, CIT resources are:
A. planned as man-working-days (MWD).
B. planned as Head-Count.
C. planned as money value.
D. not planned with NELLE.
Answer: A

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NO.7 The Care Plan should be updated:
A. At least once per year.
B. Only after each contract change.
C. After each change to Care setup described.
D. On customer request only.
Answer: C

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NO.8 When we receive payment for a customer invoice, what financial statement is affected?
A. The Profit & Loss statement only.
B. Both the Profit & Loss statement and the Balance Sheet.
C. Profit & Loss and Cash Flow statements.
D. Balance Sheet statement only.
Answer: D

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