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Exam Code: ITIL-F
Exam Name: ITIL Foundation
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ITIL-F Practice Exam Total Q&A: 238 Questions and Answers
Last Update: 2014-04-26

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Exam Code: ITIL
Exam Name: ITIL V3 Foundation
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Exam Code: EX0-115
Exam Name: IT Service Management Foundation based on ISO/IEC 20000
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EX0-115 Bootcamp Total Q&A: 136 Questions and Answers
Last Update: 2014-04-26

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NO.1 Which of the following is an objective of business relationship management?
A.To identify patterns of business activity
B.To ensure high levels of customer satisfaction
C.To secure funding to manage the provision of services
D.To ensure strategic plans for IT services exist
Answer: B

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NO.2 Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A.Service level management
B.IT operations management
C.Capacity management
D.Incident management
Answer: B

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NO.3 Which of the following would be used to communicate a high level description of a major change that
involved significant cost and risk to the organization?
A.Change proposal
B.Change policy
C.Service request
D.Risk register
Answer: A

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NO.4 The design of IT services requires the effective and efficient use of "the four Ps". What are these four
Ps?
A.People, process, partners, performance
B.Performance, process, products, plans
C.People, process, products, partners
D.People, products, plans, partners
Answer: C

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NO.5 Which of the following options is a hierarchy that is used in knowledge management?
A.Wisdom - Information - Data - Knowledge
B.Data - Information - Knowledge - Wisdom
C.Knowledge - Wisdom - Information - Data
D.Information - Data - Knowledge - Wisdom
Answer: B

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NO.6 Which role is responsible for carrying out the activities of a process?
A.Process owner
B.Change manager
C.Service manager
D.Process practitioner
Answer: D

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NO.7 Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B.Public frameworks are always cheaper to adopt
C.Public frameworks are prescriptive and tell you exactly what to do
D.Proprietary knowledge has been tested in a wide range of environments
Answer: A

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NO.8 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A.Service design: Design the processes
B.Service strategy: Develop the offerings
C.Service transition: Plan and prepare for deployment
D.Service operation: IT operations management
Answer: A

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