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Exam Code: EX0-001
Exam Name: ITIL Foundation (syllabus 2011)
One year free update, No help, Full refund!
EX0-001 Study Guide Total Q&A: 424 Questions and Answers
Last Update: 2014-04-18

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Exam Code: EX0-110
Exam Name: Foundation Bridge Exam IT Service Management ISO/IEC 20000
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EX0-110 VCE Dumps Total Q&A: 60 Questions and Answers
Last Update: 2014-04-18

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Exam Code: EX0-118
Exam Name: Green IT Foundation
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EX0-118 Braindumps Total Q&A: 80 Questions and Answers
Last Update: 2014-04-18

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NO.1 What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B

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NO.2 What is the name of the group that should review changes that must be implemented faster
than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B

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NO.3 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B

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NO.4 What is the result of carrying out an activity, following a process or delivering an IT service
known as?
A. Outcome
B. Incident
C. Change
D. Problem
Answer: A

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NO.5 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C

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NO.6 Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Answer: B

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NO.7 Which of the following service desk organizational structures are described in service
operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
A. 1, 2 and 4 only
B. 2, 3 and 4 only
C. 1, 3 and 4 only
D. 1, 2 and 3 only
Answer: A

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NO.8 Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A

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