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Exam Code: C2010-659
Exam Name: Fundamentals of Applying IBM SmartCloud Control Desk V1
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C2010-659 Practice Exam Total Q&A: 105 Questions and Answers
Last Update: 2014-11-22

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Exam Code: C2010-577
Exam Name: IBM Tivoli Endpoint Manager V8.2 Implementation
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C2010-577 Exam Questions Total Q&A: 115 Questions and Answers
Last Update: 2014-11-22

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NO.1 IBM SmartCloud Control Desk is an IT Infrastructure Library compliant solution that includes
which features?
A. Self Service Catalog, Change/Configuration/Release Management, and Event Management
B. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and
Compliance Management
D. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset
Lifecycle and Compliance Management
Answer: C

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NO.2 Requests from the Service Catalog are often processed by which related process?
A. Service DeskProcess
B. Request Fulfillment Process
C. Service Provisioning Process
D. Service Level Management Process
Answer: B

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NO.3 Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
A. Full Edition
B. Entry Edition
C. Everyplace Edition
D. Service Provider Edition
Answer: B

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NO.4 Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?
A. It can process encrypted messages.
B. It can process digitally signed messages.
C. It supports POP3 and IMAP protocols only.
D. It does not support embedded attachments.
Answer: C

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NO.5 Which two criteria can be applied in the Response Plan application? (Choose two.)
A. Assign Labor
B. Apply Solution
C. Apply Security
D. Assign Vendor
E. Assign Material
Answer: B,D

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NO.6 Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose
three.)
A. Importing data
B. Managing changes
C. Managing IT assets
D. Administering self-service
E. Managing configuration items
F. Working with incidents and problems
Answer: B,D,F

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NO.7 A user added new loggers in the Logging application on a clustered test server and selected
Apply Settings. The user confirmed that the relevant messages were written into the log file. During
the maintenance window, the same server was restarted. The user cannot find the new loggers he
added previously when he logged back in the next day. What could be the reason?
A. The server was not started properties.
B. The Apply Settings action in the Logging application only works with the current login session.
C. The database was restarted during the maintenance window which over-wrote the logger
settings.
D. When the server restarted, the settings in the logging.properties file (not the settings in the
database) were applied.
Answer: D

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NO.8 When a bulletin board message has been created and approved, what happens if no audience
is specified?
A. An error is generated.
B. The message will be visible to all users.
C. The message will not be visible to any user.
D. The message will only be visible to the creator.
Answer: B

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