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NO.1 In an Avaya Aura Contact Center, what does enabling Open do?
A. It permits agents to utilize the Avaya OpenQueue Desktop for agent skills that have
agents logged in
with the correct training and knowledge sets to handle calls
B. It allows third parties including Contact Center MultiMedia (CCMM) to create, read, and
delete
multimedia and voice contacts in Contact Center Manager Server (CCMS)
C. It gives agents and Call Center supervisors the ability to manage multiple simultaneous
contact types
such as voice, outbound voice, email, chat, IM and voicemail
D. It provides extended call queuring functionality for the Avaya Aura Contact Center by
implementing
the same functionality as the Automatic Call Distribution Queue including useful features like
visualization
Answer: B
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NO.2 In a SIP based Avaya Aura Contact Center, the Contact Center Manager Server
(CCMS) supports
secure Transport Layer Security (TLS) communication When implementing Security
Certificate
management for TLS in the CCMS, what is the first step that must be accomplished?
A. Create the Certificate Store in the CCMS
B. Apply the Signed Certificate to the CCMS
C. Create a Certificate Signing Request (CSR) file from the CMS
D. Apply the Certificate Authority (CA) Root Certificate to the CCMS
Answer: D
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NO.3 A company is planning to implement a stand-alone Contact Center Manager Server
(CCMS) license
with 50 Voice Agents Which license type should the company purchase?
A. Essential
B. Nodal NCC
C. Nodal Enterprise
D. Corporate Enterprise
Answer: A
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NO.4 You are installing Contact Center Manager Administration (CCMA) on a standalone
server. Which
statement regarding passwords associated with CCMA running on a Windows Server 2008
operating
system is true?
A. The iceAdmin user account can be deleted during the CCMA installation
B. The iceAdmin user account password must be established during installation of CCMA
C. If the iceAdmin password is changed, CCMA cannot be logged on to either as webadmin
of any other
user
D. If the default webadmin password is changed, CCMA cannot be logged on to either as
iceAdmin or as
any other user
Answer: B
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NO.5 Which operating system features should be enabled in Windows Server 2008 operating
system before
you install Contact Center Manager Administration (CCMA)?
A. Windows Server Backup for running CCMA Server Backups and Internet Information
Services (IIS)
B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS
Viewer to view
reports on the server
C. Storage Manager for SAN s for managing the remote backups and IIS
D. IIS and XPS Viewer to view reports on the server
Answer: A
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NO.6 Which pre-installation preparations must be completed on a Platform Vendor
Independent (PVI) server
before installing Avaya Aura Contact Center server applications?
A. Enable IPV6 . Ensure SNMP is disabled. Enable NetBIOS. The ELAN card must be first in
the binding
order
B. Enable IPV6. Ensure SNMP is enabled. Enable NetBIOS. The Contact Center Subnet
(CLAN) card
must the first in the binding order
C. Disable IPV6. Ensure SNMP is enabled. Disable NetBIOS. The Contact Center Subnet
(CLAN) card
must be first in the binding order
D. Disable IPV6. Ensure SNMP is enabled .Disable NetBIOS .The ELAN card must be first in
the binding
order
Answer: C
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NO.7 You have completed the stand-alone installation of Contact Center Manager
Administration (CCMA)
software on a fully prepared Platform Vendor Independent (PVI) server The CCMA cannot
establish a
connection to the Contact Center Manager Server (CCMS) What is one of the first steps to
troubleshoot
the problem.?
A. Reinstall CCMA
B. Ensure that the correct sys-admin password is being used
C. Change the IP multicast sending address on the CCMS server
D. Ensure that the CCMS and CCMA servers have been added to a domain
Answer: B
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NO.8 You are installing a standalone Contact Center Manager Server (CCMS) The
Application will be
installed on a Windows Server 2008 operating system. As a part of the Windows Server 2008
operating
system preparation the IPv6 option needs to be removed What is one way to disable IPv6
functionality?
A. IPv6 is disabled by default on Windows Server 2008 operating system
B. Perform a NET USE IPV6 DISABLE within a command window
C. Under Control Panel, go to System and Security and remove IPv6 addressing
D. Right chick on the Local Area Connection Adaptor and select Properties, then clear the
IPv6 check box
Answer: D
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