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NO.1 Avaya Business Advocate is an entitlement with which CEM Experience Layer product or
solution? (Select one.)
A. Avaya [email protected] Experience Portal
B. Avaya [email protected] Contact Center
C. Avaya [email protected] Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C

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NO.2 Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a
soft dialer? (Select one.)
A. Avaya Outbound Contact Express
B. Avaya Proactive Outreach Manager
C. Avaya Proactive Contact
Answer: C

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NO.3 What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the
network, including identifying any discrepancies that need to be rectified prior to implementation.
Network assessments may be performed to determine if the customer's network can handle the \P
solution. (Click and drag the correct option to the space below.)
A. Solution Preparation
B. Solution Design and Development
C. Education and Knowledge Transfer
D. Avaya Program Management
Answer: A

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NO.4 Which are customer value statements for ANAV? (Select three.)
A. Improves end-user experience by offering a refreshed look and feel for exist Management System
(CMS) customers.
B. Enables the business to analyze recorded voice content to identify key words and phrases in audio
recordings.
C. Benefits customers that require Roles-based Access (RBAC) and the ability to partition data based
on multiple tenants, or multiple business units sharing the same contact center
D. Stack, typically required by Service Providers, hosted environments, and Ian customers with
multiple sites/business units on shared contact center.
Answer: A,B,D

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NO.5 Which product or solution is a required prerequisite for Avaya [email protected] Call Center Elite? (Select
one.)
A. Avaya [email protected] Contact Center
B. Avaya [email protected] Call Center Elite Multichannel
C. Avaya [email protected] Communication Manager
D. Avaya Interaction Center
Answer: A

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NO.6 Avaya is bidding for a telecommunications project with the Government of India ("GOI")
through one of its Partners. The GOI official who is in charge of the tender requests that the Partner
arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process
which authorizes the concerned department to undertake a capability study of all the bidders. The
Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a
demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e.
tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A. No, because by hosting government officials, both the Partner and Avaya attempted to influence
the government to secure a favorable response bid response.
B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to
a legitimate government process (of reviewing bidder capabilities).
Answer: B

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NO.7 Which of the following applications/solutions in the Experience layer are supported by Avaya
Control Manager? (Select three.)
A. Avaya Proactive Contact
B. Avaya [email protected] Agent
C. Avaya Call Management System
D. Avaya [email protected] Call Center Elite Multichannel
E. Avaya Interaction Center
Answer: A,D,E

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NO.8 Customer supplied servers for Avaya [email protected] Experience Portal require which operating system
(OS)? (Select one.)
A. Mac OS X Server
B. Microsoft Windows 2008 Server
C. Solaris 10
D. Red Hat Enterprise Linux Server
Answer: D

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3M00030AExam Code: 3M00030A
Exam Name: Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)
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3C00120AExam Code: 3C00120A
Exam Name: APDS Customer Experience Manager Online Test (#3C00120A)
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2M00001AExam Code: 2M00001A
Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
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Posted 2015/6/25 6:12:24  |  Category: Avaya  |  Tag: 3M00030A dumps3C00120A Exam Tests2M00001A Dumps PDFAvaya